Online Ordering Questions & Answers

The how to guide of ordering photos using Yep Online

Your frequently asked questions..
(click each question to expand)

Answer:
If you place your order before the cut-off date on the proof card your order is 'In-Date', these orders can take on average 10-14 days to produce and ship, however this timeframe starts only after the cut-off date printed on the proof card has expired.
This gives everybody a fair chance to place an order for actual photographs with free inclusive delivery back to the school.

When the order is printed and packed they will be shipped to the school straight away, however in some cases a mid-term break (Easter for example) can add several extra days before the school reopens, thereby delaying handing out the orders to the pupils.

Answer:
Yep are sorry to say you cannot mix and match images within packs, we have designed our packs to be cost effective individually and whilst we appreciate not everyone will be happy with this answer, our systems and software cannot be easily adapted to consider every possible permutation for a hassle free workflow that would be expected if this was implemented.

If there is a special case where you may have lots of images to consider, please contact us by telephone to discuss your request, whilst we cannot guarantee we can help in every case, there may be some options available to you.

Answer:
Yes, you can, if you do place a 'LATE' order for photographs (you order after the date printed on the proof) your order will miss the free inclusive delivery back to the school and therefore need to have postage and packing added (options apply).

Dependent on how busy the photo-lab is with 'In-Date' orders, we do need to advise in certain circumstances it can take approximately 21-28 days to print 'LATE' orders but in reality its much quicker.

We have found that in most cases that those customers who order later may decide to purchase the Digital Image Download option, as this does not invoke any delivery charges and is almost instant for you to download to your device, you could probably download your image and have it printed locally at a photo store within just a day or two.

Answer:
Normally this is due to individual computer or device setups, geographical issues when using vpn's or your cookies preferences.

We do receive during peak times hundreds of problem free orders per day through the website, however we have also found that some customers do experience issues, we don't have a clear reason why this happens but do think due to regular software updates within devices and many different types of browsers that are available, not all devices may produce the optimum website experience.

To help reduce errors it is very important that your device allows our site to place essential and session cookies on your machine for the site to behave correctly, if you choose to disable these or only have certain cookies enabled your experience may be degraded sufficiently that you cannot actually place or pay for your order.

If you are experiencing problems, where possible try again and use a different browser or a different computer/device.

If you are still experiencing problems, call the office between 10am-2pm on a working day and we should be able to offer some assistance or take your order over the telephone.

Answer:
You wouldn't know but there are actually several versions of the same page for most web sites and how you actually type the web address returns a different result in the browser, some sites redirect you without you noticing whilst others may need you to ensure the fully typed web address is entered exactly without errors.

A basic way to explain is when you enter a website address in a search engine, this will display the most common links which refer to what you searched for, but they may each point to a different actual web address, this also applies when entering the full web address in your browser but not using the search engine element (e.g. when entering a web address whether you include the www. or exclude it or if you include the http: or https: prefix), when you actually enter an address it checks what you have entered against the DNS which knows the actual real web address to ultimately connect you to it. The DNS (Domain Name Server) points your browser to the correct site for what you entered without you even noticing.

As security is such a big thing, browsers are regularly updated to include patches for known vulnerabilities and the software that they rely on also can be updated, this is where sometimes the problem may occur, un update may have changed the values for a setting and this could result in an incorrect default value being returned.

Our ordering site is secured with an SSL Certificate which is updated every three months, this means it uses the encrypted secure version of the web site, we have found on rare occasions if your browser shows the ordering website as INSECURE you can navigate to the correct site by typing the full web address https://www.yepschoolsdirect.co.uk this will direct you to the correct secure web page for ordering.

We hope this helps.. alternatively contact us for assistance by email or telephone.

The Basics

To successfully use our online ordering site you will need five things:

1

Web Connected Device with Cookies Enabled.

A computer, tablet or smartphone, with cookies enabled and a modern browser. If cookies are not enabled your cart will not save products, and the site will not operate correctly, if you do not want to enable cookies on your device then please call our office to place an order over the telephone..

2

Image Reference Code

To start, you will need to enter a valid code, this is printed under the image, please ensure to enter the code exactly as printed including the hyphens (- minus signs).
NOTE: If your device uses predictive text/auto complete, we suggest switching it off whilst using this site, as this often causes problems.

3

Payment Method

Your method of payment should be valid, registered in your name and address and have sufficient funds available for the products you wish to purchase, if you delay (because you didn't transfer funds to the account before the payment screen) the order will probably timeout and you may need to attempt payment again. 

4

Email Address

Please ensure to enter your email address correctly, if your order is completed correctly you will typically receive three or four emails, if you supply an incorrect email address you will not receive any notifications or even know your order number. When ordering the 'Digital Image Download' option you will need to register to create an account, after you have completed the payment for your order you will then need to 'Log in' to the account to actually download your image.

5

Your Time

All thats needed is just a few minutes of your time, to create and pay for your order. If you have missed the main order deadline your options for delivery will be charged. For postal delivery to the school an additional £3.50 will be required or courier delivery to any UK Mainland address will be charged at £6.50. 

How to download your image.

How to download your image. 
If you would like to download your photo image file rather than order prints (or do both) you will need to actually download the image after paying online. To help we have created this simple how to guide which is easy to follow.
Top Tip..turn your device to Landscape orientation to see all the required details on screen.
Click here to see the pdf guide.

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